1. Acceptance of Terms

Bay Waters Enterprises, LLC a/k/a StepSure Remodel (hereafter, "StepSure") owns and operates https://stepsureremodel.com/ and any associated or affiliated website or application under its name and for its customers (collectively, the "Platform"). StepSure operates the Platform to allow homeowners, contractors and handymen to connect with one another for home remodeling and safety upgrade projects (collectively, the "Services").

By using the Platform or Services, you agree to comply with and be legally bound by the terms, conditions, and restrictions of these Terms of Service ("Terms"). Please carefully review these Terms, as well as our Privacy Policy (linked here: https://stepsureremodel.com/privacy), which is incorporated into the Terms. If you do not agree to these Terms, you have no right to obtain information from or otherwise continue using the Platform or Services.

Individuals (including homeowners, contractors and handymen) who use these Services are referred to as Users, and "you" and "your" refer to you as a User as well. If you access the Services or accept these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that legal entity and, in such event, "you" and "your" will refer to that legal entity. "We", "us", or "our" refer to StepSure. In addition, in these Terms, unless the context requires otherwise, words in one gender include all genders and words in the singular include the plural and vice-versa.

You agree to provide true, accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account information, including your username and password. You are responsible for all activities that occur on or in connection with your account and you agree to notify us immediately of any unauthorized access or use. You acknowledge and agree that we are not responsible nor liable for any damages, losses, costs, expenses, or liabilities related to any unauthorized access to or use of your account.

THE SERVICES ARE AN ONLINE PLATFORM THROUGH WHICH HOMEOWNERS, CONTRACTORS AND HANDYMEN MAY CONNECT WITH ONE ANOTHER FOR HOME REMODELING AND SAFETY UPGRADE SERVICES. YOU UNDERSTAND AND AGREE THAT STEPSURE HAS NO CONTROL OVER THE CONDUCT OF USERS OF THE SERVICES AND DISCLAIMS ALL LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW. YOU ACKNOWLEDGE AND AGREE THAT BY ACCESSING OR USING THE SERVICES, YOU ARE INDICATING THAT YOU HAVE READ, AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS.

These Terms are supplemented by other relevant agreements, including the Stripe Terms of Service/Terms of Use. These additional terms are deemed incorporated by reference into these Terms.

2. Definitions

• "Content" means all forms of data, media, and information, whether created, uploaded, posted, submitted, or otherwise made available by users, or provided by the company on or through the Platform.
• "Customer" means any individual or entity seeking home safety or remodeling services.
• "Remodeler" means any contractor, handyman or business entity offering home safety or remodeling services.
• "Platform" means the StepSure website, application and related Services.
• "Referral" means the act of providing Remodelers with Customer contact information.

3. Modification

StepSure reserves the right, in its sole discretion, to modify or discontinue, temporarily or permanently, the Platform and/or the Services, or to modify these Terms at any time and without prior notice. If we modify these Terms, we will post notice of the modification and the applicable changes via the Platform. We will also update the Last Updated Date at the top of these Terms. Modifications to these Terms will automatically take effect upon posting; provided, however, that material changes to the Terms will only be effective as to a preexisting User thirty (30) days after posting. By continuing to access or use the Platform after we have posted a modification, you agree to be bound by the modified Terms. If the modified Terms are not acceptable to you, then your only recourse is to cease accessing or using the Platform and the Services.

4. Eligibility

The Services are intended solely for Customers and Remodelers who are 18 or older and located in the United States. By accessing or using the Services or Platform you represent and warrant that you are not legally prohibited from accessing the Services under any federal, state or local law.

5. About the Services; Registration

The Services allow Users to connect with one another, through the Platform, for home remodel or safety upgrade projects. StepSure acts solely as a referral service and marketplace. We do not perform, oversee, or manage remodeling or safety work. Pricing for Remodelers (subscription/referral fees) may change at any time, with or without notice. Both Customers and Remodelers must submit personal information to the Website in order to connect with one another (e.g., their name, contact info, city/state).

Signing Up: Remodelers are charged for the Customer contact information (i.e., a lead on a project) on either a pay-per-lead or a subscription-based model. StepSure, in its sole discretion and at any time, may modify the subscription fees and/or model. Any subscription fee change will become effective at the end of the then-current subscription period. StepSure will provide You with reasonable prior notice of any change in subscription fees to give You an opportunity to terminate Your subscription before such change becomes effective. Your continued use of the Service after the subscription fee change comes into effect constitutes Your agreement to pay the modified subscription fee amount.

Payments, refunds, and subscriptions cancellations will be handled through Stripe.

6. Service Process; Fees

Users pay for access to the Services via a subscription through Stripe. StepSure will not process refunds for any Google Play/App Store transactions as links are provided below. Refunds are processed according to the terms of the Google Play/App Store.

StepSure is not responsible for any payment issues with Users interfacing with Stripe or other Payment Systems and will not be liable for any refunds, fees, etc., except as specifically provided for herein.

Refunds: Upon completing a purchase via the Platform or the Services, you acknowledge and agree that the purchase is final, non-refundable, and non-exchangeable. StepSure will issue refunds only if required by applicable law or, at its sole discretion, within 14 days of the original purchase date.

You may qualify for StepSure's provision of a refund in the following circumstances:

- Technical Issues or Product Malfunctions: If the Services consistently fail to perform as intended due to technical malfunctions such as software bugs, or server outages that significantly impair usability or productivity of the Services, and the issues are reported and unresolved for more than 14 days.

- Subscription Billing Errors: In cases of overcharges or if a customer is mistakenly charged for a higher-tier subscription than they selected, StepSure will issue a refund for the difference or erroneous charge.

To request a refund, please contact our support team within the eligibility period at help@stepsureremodel.com.

The Refund Policy does not cover accidental or unintended purchases, requests based on dissatisfaction with the product experience, or auto-renewed purchases.

7. Use of Platform

Both Customers and Remodelers agree to submit accurate personal information in order to obtain a Referral or otherwise connect with one another to effectuate a home remodel or safety upgrade, and to use this Platform only for this intended use. Users agree not to misuse the platform in any manner, including but not limited to harassment, fake project requests, fraudulent listings, abusive content, to annoy, spam, misrepresentation, data scraping, reselling leads, unauthorized marketing, misusing other Users' contact information.

Users agree to comply with applicable state and local laws, including but not limited to building codes, licensing requirements, and consumer protection rules.

Customers agree to use the Platform by entering accurate project details (to the best of their ability) and contact information, and acknowledge that they are doing to so in order to connect with Remodelers in their geographic location. When Customers click "Connect," Customers agree that their information will be sent to Remodelers who may, in turn, attempt to contact them concerning the project.

Customers are responsible for verifying the licensing and insurance credentials of Remodelers these before engaging any particular Remodeler for a project; this includes independently verifying the "Verified" Remodelers with Premium tier accounts.

Remodelers agree to independently maintain compliance with all state/local licensing laws, provide and maintain accurate and up-to-date business information, maintain an active license and insurance (as applicable), promptly notify StepSure if their license and/or insurance lapses, expires, or is terminated, and to disclose any such lapses to all Customers who contact or have contacted them. Remodelers are solely responsible for their own licensing, insurance, contracting, services, performance, and workmanship.

StepSure does not independently verify Remodelers' licenses or insurance unless they are Premium tier. Premium tier Remodelers agree to provide StepSure proof of insurance and proof of an active license within the specified timeframe and they acknowledge and understand that StepSure may remove or suspend their profile, or remove the "Verified" designation from their profile if they do not provide such proof of insurance and/or active license in a timely fashion. StepSure reserves the right to summarily suspend or terminate any account, or to initiate legal action to recover fees in the event of any Remodeler's failure to promptly pay their use or subscription fees.

You further represent and warrant that by posting or providing Content on the Platform you are not violating third-party rights of any kind, including, without limitation, any copyrights, patents, trademarks, trade secrets, moral rights, rights of publicity, privacy rights, and other intellectual property and proprietary rights (collectively, Intellectual Property Rights).

In addition, you are responsible for all Content you provide through the Platform, and you represent and warrant regarding that Content that: (a) you will follow all applicable laws, rules and guides (such as FTC Guides Concerning Sponsored Endorsements); (b) that you have all necessary Intellectual Property Rights to any posting; and (c) your posting does not infringe the Intellectual Property Rights of any third party. We assume no responsibility for compliance with any agreements between Users, or duties owed by a User to a third party, or a User's compliance with applicable laws, rules and regulations.

StepSure reserves the right to suspend or terminate any User account in violation of these Terms.

STEPSURE CANNOT AND DOES NOT CONTROL THE CONTENT CONTAINED IN ANY POSTED INFORMATION. STEPSURE IS NOT RESPONSIBLE FOR AND DISCLAIMS ANY AND ALL LIABILITY RELATED TO ANY AND ALL USER-POSTED CONTENT, INCLUDING COMPLIANCE WITH APPLICABLE LAWS, RULES AND GUIDES.

WE RESERVE THE RIGHT, AT ANY TIME AND WITHOUT PRIOR NOTICE, TO REMOVE OR DISABLE ACCESS TO ANY ACCOUNT, PROFILE OR CONTENT FOR ANY REASON, INCLUDING WHEN WE, IN OUR SOLE DISCRETION, DEEM IT TO BE OBJECTIONABLE FOR ANY REASON, IN VIOLATION OF THESE TERMS OR ANY OF OUR THEN-CURRENT POLICIES AND GUIDELINES, OR OTHERWISE HARMFUL TO STEPSURE OR THE SERVICE.

8. No Endorsement

You understand and agree that StepSure is not involved in the agreements and communications between Users. You also understand and acknowledge that StepSure does not edit, modify, filter, screen, monitor, endorse or guarantee Content, information or any text of communications between Users.

Users are solely responsible for investigating and verifying to the extent they deem necessary the identity and credentials of other Users created and contacted via the Services. By using the Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Users or other third parties will be limited to a claim against the particular User(s) or other third party(ies) who caused you harm, and you agree not to attempt to impose liability on, or seek any legal remedy from, StepSure with respect to such actions or omissions.

9. User Representations, Conduct and Use

By using the Services, you represent, warrant and agree to the following:

• You are at least 18 years of age and live in the United States.
• You will not impersonate any person or entity, nor falsify or otherwise misrepresent yourself or your affiliation with any person or entity.
• You are solely responsible for compliance with, and agree to comply with, any and all laws, rules, regulations, or obligations that may apply to your use of the Services.
• Nothing that you upload, publish, represent, warrant or transmit using the Platform will infringe, misappropriate or violate any Intellectual Property Rights, or result in the violation of any applicable law or regulation.
• You will not use manual or automated software, devices, scripts, redirects, robots, chatbots, AI system(s), or any other means or processes to access, frame, mirror, scrape, crawl or spider any web pages or other elements contained in the Platform.
• You will not use the Platform for any purpose other than that which is expressly permitted by these Terms.
• You will not copy, store or otherwise access any information contained as part of or in association with the Platform for purposes not expressly permitted by these Terms.
• You will not interfere with or damage the Platform, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technologies.
• You will not systematically retrieve data or Content from the Platform to create or compile, directly or indirectly, in single or multiple downloads, a collection, compilation, database, directory or the like, whether by manual methods, through the use of software, bots, crawlers, or spiders, or otherwise.
• You will not access, tamper with, or use non-public areas of the Platform, StepSure's computer systems, or any third-party provider system.
• You will not create hate-related or violent material, and/or material advocating discrimination or intolerance against individuals or groups; and/or material related to glorification of violence and/or hate.
• You will not create obscene, excessively profane material or otherwise objectionable material.
• You will not do anything in association with the Platform that advocates for or promotes criminal hacking, cracking, or phishing.
• You will not create malicious material, unlawful software; malicious code, such as viruses, worms, time bombs, Trojan horses and other harmful or malicious files, scripts, agents or programs, nor material that violates, encourages or furthers conduct that would violate any applicable laws, including any criminal laws, or any third-party rights, including publicity or privacy rights.

10. Prohibited Actions

You may not use the Services, nor allow any other Users or any third party to use the Services to or for the purpose of any of the following:

• Generate or facilitate unsolicited commercial email (spam).
• Sending communications or email in violation of the CAN-SPAM Act or any other applicable anti-spam law or regulation.
• Imitating or impersonating StepSure, another person or his, her, their or its email address, or creating false accounts for the purpose of sending spam.
• Data mining or harvesting any web property (including any External-Facing Service) to find email addresses or other User account information.
• Sending unauthorized mail via open, third-party servers.
• Sending email to Users who have requested to be removed from a mailing list.
• Selling to, exchanging with, sharing with or distributing to a third-party, personal information, including the email addresses of any person without such person's knowing and continued consent to such disclosure.
• Sending unsolicited emails to significant numbers of email addresses belonging to individuals and/or entities with whom you have no preexisting relationship.
• Send, upload, distribute or disseminate material or offer to do the same, where it is or would be unlawful, defamatory, harassing, abusive, fraudulent, infringing, obscene, excessively profane, hateful, violent, or otherwise objectionable, nor to promote, support or facilitate unlawful, hateful, discriminatory, or violent causes.
• Intentionally distribute viruses, worms, defects, Trojan horses, corrupted files, hoaxes, or any other items of a destructive or deceptive nature.
• Conduct or forward multi-level marketing, such as pyramid schemes and the like.
• Generate or facilitate SMS, MMS, or other text messages or push notifications in violation of the Telephone Consumer Protection Act, the Do-Not-Call Implementation Act, or any other applicable law including anti-spam, telemarketing or telephone consumer protection laws or regulations.
• Use the services in any manner that violates any applicable industry standards, third party policies or requirements that StepSure may communicate to its Users, including all of the applicable guidelines published by the CTIA, the Mobile Marketing Association, the Self-Regulatory Principles as directed by the Digital Advertising Alliance and the Network Advertising Initiative or any other generally accepted industry associations, carrier guidelines or other industry standards.
• Transmit material that may be harmful to minors.
• Illegally transmit another's intellectual property or other proprietary information without such owner's or licensor's permission.
• Impersonate another person, entity or StepSure (via the use of an email address or otherwise) or otherwise misrepresent themselves or the source of any communication.
• Violate the rights (such as rights of privacy or publicity) of others.
• Promote, facilitate or encourage illegal activity.
• Interfere with other Users' enjoyment of the Services.
• Mislead people about voting processes or census processes.
• Engage in activity in connection with illegal peer-to-peer file sharing.
• Engage in or promote gambling or run a gambling operation.
• Sell, distribute or export illegal or prescription drugs or other controlled substances or paraphernalia.
• Access (including through any interfaces provided with the Services), any StepSure product or Services, or other Services or websites, in a manner that violates these Terms for use of or access to such Services or website.
• Operate an "open proxy" or any other form of Internet proxy service that is capable of forwarding requests to any end user or third party-supplied Internet host.
• Perform significant load or security testing without first obtaining StepSure's written consent.
• Remove any copyright, trademark or other proprietary rights notices contained in or on the Services or reformat or frame any portion of the web pages that are part of the Services' administration display.
• Access a third-party web property for the purposes of web scraping, web crawling, web monitoring, or other similar activity through a web client that does not take commercially reasonable efforts to identify itself via a unique User Agent string describing the purpose of the web client and obey the robots exclusion standard (also known as the robots.txt standard), including the crawl-delay directive.
• Use the Platform in any manner that would disparage StepSure.
• Use the Platform to transact online sales of any firearms and/or related accessories to private citizens.

StepSure will have the right to examine and prosecute violations of any of the above to the fullest extent of the law. StepSure may involve and cooperate with law enforcement authorities in prosecuting Users who violate these Terms.

You acknowledge that StepSure is not responsible for monitoring your access to or use of the Platform but has the right to do so for the purpose of operating the Platform, to ensure your compliance with these Terms, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body.

11. Ownership; Rights

This Platform is protected by copyright, trademark, and other laws of the United States and foreign countries. You acknowledge and agree that the Platform and all associated Intellectual Property Rights, are the exclusive property of StepSure and its licensors. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Website.

Any Content you upload to our Platform and make publicly available shall be considered non-confidential.

12. Links

The Platform may contain links to third-party websites or resources. You acknowledge and agree that StepSure is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by StepSure. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources or the content, products or services on or available from such websites or resources.

13. Advertisements and Email List

StepSure may include advertisements, sponsored listings, or promoted content on its own behalf or on behalf of interested companies and/or individuals on or as a User of the Platform. By clicking on the advertisements, you may be redirected to a website of the advertiser or receive other messages, information, or offers from the advertiser. You acknowledge and agree that StepSure is not liable for the privacy practices of advertisers or the content of their websites, information, messages or offers. Users are solely responsible for all communications with advertisers and for all transactions subsequently executed or services or products procured thereof.

All Users are automatically added to StepSure's mailing list for operational, promotional, and marketing purposes. Email marketing preferences can be modified via unsubscribe links.

14. User Ratings and Reviews

The Platform contains an option for Customers to provide ratings and reviews for Remodelers. These ratings and reviews solely represent the viewpoints and opinions of those particular Customers and do not in any way represent StepSure's opinions or endorsements. StepSure is not responsible for disputes, damages, injuries, or losses arising out of work performed by Remodelers or for any disagreements between Users.

StepSure does not guarantee the accuracy of Content provided by any particular User (including validity or currentness of their license, insurance, reviews, etc.), and StepSure does not endorse Remodelers or Customers, nor guarantee project outcomes, payments, or timelines.

15. Proprietary Rights Notices

All trademarks, service marks, logos, trade names and any other proprietary designations of StepSure used herein are common law trademarks or registered trademarks of StepSure. Any other trademarks, service marks, logos, trade names and any other proprietary designations are the common law trademarks or registered trademarks of their respective parties.

16. Termination

You may request account termination at any time by written notice to help@stepsureremodel.com or by submitting the form available at https://stepsureremodel.com/ and following the prompts on the Website. Termination of your account removes your Content and profile, but StepSure may retain certain data to comply with legal obligations or resolve disputes.

We may, in our discretion and without liability to you, with or without cause, with or without prior notice, and at any time terminate these Terms or your access to the Services. We have the right to disclose your identity to any third party who claims that any of your Content constitutes a violation of their intellectual property rights or right to privacy. Upon termination we will promptly remit to you any funds in our control that we reasonably determine are owed to you by us, if any.

Remodelers may cancel their Subscription at any time by contacting us at help@stepsureremodel.com. Please note that if your Subscription is cancelled, we do not have an obligation to delete or return to you any Content you have posted to the Services, including, but not limited to, any reviews or feedback. StepSure may retain certain data to comply with legal obligations or resolve disputes.

17. Disclaimers

IF YOU CHOOSE TO USE THE SERVICES, YOU DO SO AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED "AS IS" AND AS AVAILABLE, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, STEPSURE EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. STEPSURE MAKES NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. STEPSURE MAKES NO WARRANTY REGARDING THE QUALITY OF THE SITE.

YOU ACKNOWLEDGE AND AGREE TO INDEMNIFY, DEFEND AND FOREVER AND HOLD STEPSURE HARMLESS IN CONNECTION WITH ANY CLAIM AND ANY DAMAGES OR EXPENSES OR FEES (INCLUDING ATTORNEYS' FEES) ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES, INCLUDING BUT NOT LIMITED TO ALL BREACH OF CONTRACT CLAIMS ARISING OUT OF YOUR USE OF THE SERVICES AND THE PLATFORM.

YOU ASSUME ALL RESPONSIBILITIES AND OBLIGATIONS WITH RESPECT TO YOUR USE OF THE SERVICES. YOU ASSUME ALL RESPONSIBILITIES AND OBLIGATIONS WITH RESPECT TO ANY DECISIONS OR ADVICE MADE OR GIVEN AS A RESULT OF YOUR USE OF THE SERVICES OR ANY INFORMATION OR MATERIALS RETRIEVED THEREFROM, INCLUDING THOSE OBTAINED FROM INTERACTIONS WITH OTHER USERS.

18. Limitation of Liability

YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE PLATFORM OR SERVICES REMAINS WITH YOU. NEITHER STEPSURE NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SERVICES WILL BE LIABLE FOR ANY DIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, PROPERTY DAMAGE, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, FROM THE USE OF OR INABILITY TO USE THE PLATFORM OR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT STEPSURE HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

19. Indemnification

YOU AGREE TO RELEASE, DEFEND, INDEMNIFY, AND FOREVER HOLD STEPSURE AND ITS AFFILIATES AND SUBSIDIARIES, AND THEIR OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY CLAIMS, LIABILITIES, DAMAGES, LOSSES, AND EXPENSES, INCLUDING, WITHOUT LIMITATION, REASONABLE LEGAL FEES, ARISING OUT OF OR IN ANY WAY CONNECTED WITH (A) YOUR ACCESS TO OR USE OF THE SERVICES, OR YOUR VIOLATION OF THESE TERMS; (B) YOUR VIOLATION OF ANY THIRD PARTY RIGHT, INCLUDING WITHOUT LIMITATION ANY INTELLECTUAL PROPERTY RIGHT OR PUBLICITY RIGHT; OR (C) ANY CLAIM THAT YOUR USE OF THE SERVICES CAUSED DAMAGE TO A THIRD PARTY. STEPSURE SHALL HAVE THE RIGHT TO CONTROL ALL DEFENSE AND SETTLEMENT ACTIVITIES REQUIRED HEREOF.

20. Assignment

You may not assign or transfer these Terms or any rights or obligations hereof, by operation of law or otherwise, without StepSure's prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and void ab initio. StepSure may assign or transfer these Terms, at its sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

21. Notices

Unless otherwise specified herein, any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms, will be in writing and given by StepSure by posting to the Platform. For notices or communications by StepSure made by email, if any, the date of receipt will be deemed the date on which such notice is transmitted.

22. Controlling Law, Jurisdiction

You agree that (i) the Platform and Services shall be deemed solely based in California, and (ii) the Platform shall be deemed a passive website that does not give rise to personal jurisdiction over StepSure, either specific or general, in jurisdictions other than California. These Terms shall be governed by the internal substantive laws of the State of California, without respect to its conflict of laws principles. You and we agree to submit to the personal jurisdiction of the state and federal courts located in Oakland, California for any actions for which the parties retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights, as set forth in the Dispute Resolution Provision below. Any action brought by either party against the other concerning the transactions contemplated by these Terms shall be brought only in the state or federal courts of Alameda County, California. You hereby irrevocably waive any objection to jurisdiction and venue of any action instituted hereunder and shall not assert any defense or objection based on lack of jurisdiction or venue or based upon forum non conveniens.

Each party hereby irrevocably waives personal service of process and consents to process being served in any suit, action or proceeding via substituted service or via publication, to the fullest extent permitted by applicable law.

YOU AND STEPSURE AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES OR CONTENT MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED AND WAIVED.

23. Severability

These Terms are intended to govern the agreement between StepSure and you to the extent permitted by all applicable laws, ordinances, rules, and regulations. If any provision of these Terms or the application thereof to any person or circumstances shall, for any reason or to any extent, be invalid or unenforceable, the remainder of these Terms and the application of such provision to other persons or circumstances shall not be affected thereby, but rather shall be enforced to the greatest extent permitted by law.

24. Dispute Resolution Provision

You and StepSure agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof, or to the use of the Platform or Services (collectively, Disputes) will be settled by binding arbitration; except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of any Intellectual Property Rights.

You acknowledge and agree that you and StepSure are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Further, unless both you and StepSure otherwise agree in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of any class or representative proceeding.

Arbitration Rules and Governing Law. The arbitration will be administered by the American Arbitration Association (AAA) in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the AAA Rules) then in effect, except as modified by this Dispute Resolution section. (The AAA Rules are available at www.adr.org or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.

Arbitration Process. A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. (The AAA provides a form Demand for Arbitration at www.adr.org/ and a separate form for California residents at www.adr.org/. The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of California and will be selected by the parties from the AAA's roster of consumer dispute arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.

Arbitration Location and Procedure. Arbitration will be conducted in San Francisco County. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents you and StepSure submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules for Commercial Arbitration (AAA Rules). Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.

Arbitrator's Decision. The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator's decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator's awarded damages must be consistent with the terms of the Limitation of Liability section above as to the types and the amounts of damages for which a party may be held liable. The prevailing party in arbitration, will be entitled to an award of attorney's fees and expenses, to the extent provided under applicable law.

Fees. Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. Unless otherwise provided therein, all fees of first appearance shall be each respective parties obligation and all other fees of the arbitrator shall be split equally between the parties unless determined otherwise by the arbitrator (such as in the case of sanctions or an award of costs of fees).

NO CLASS ACTION. YOU AND STEPSURE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and StepSure agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

Changes. Notwithstanding the provisions of the Modification section above, if StepSure amends this Dispute Resolution section after the date you first accepted these Terms (or accepted any subsequent changes to these Terms) you will be notified in accordance with these Terms. You may reject any such change by sending us written notice (including by email to help@stepsureremodel.com) within 30 days of the date such change became effective, as indicated in the Last Updated Date above or in the date of StepSure's email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and StepSure in accordance with the provisions of this Dispute Resolution section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).

Right to Opt-Out of Arbitration and Class Action/Jury Trial Waiver: You may opt out of the foregoing arbitration and class action/jury trial waiver provision of these Terms by notifying us in writing within 30 days of the date you first registered for the Services. To opt out, you must send a written notification to StepSure, Attn: Sutter Law PC, 51 Moraga Way, Orinda, CA 94563 that includes (a) your account username, (b) your name, (c) your address, (d) your telephone number, (e) your email address, and (f) a clear statement indicating that you do not wish to resolve claims through arbitration and demonstrating compliance with the 30-day time limit to opt out of the above arbitration and class action/jury trial waiver provisions. Alternatively, or in addition, you may send this written notification to: Info@SutterLegal.com.

25. International Users

StepSure makes no claim that the Platform is appropriate or may be downloaded outside the United States. If you access the Platform from a location outside the United States, you do so at your own risk and are responsible for compliance with all applicable laws, rules, regulations or decrees of your jurisdiction.

26. Feedback and Reporting Misconduct

We welcome and encourage you to provide feedback, comments and suggestions (collectively Feedback) for improvements to the Platform. You may submit feedback by emailing us at help@stepsureremodel.com. You acknowledge and agree that all Feedback will be the sole and exclusive property of StepSure and you hereby irrevocably assign to StepSure and agree to irrevocably assign to StepSure all of your right, title, and interest in and to all Feedback, including without limitation all worldwide patent, copyright, trade secret, moral and other proprietary or intellectual property rights therein. At StepSure's request and expense, you will execute documents and take such further acts as StepSure may reasonably request to assist StepSure to acquire, perfect, and maintain its intellectual property rights and other legal protections for the Feedback.

In compliance with your rights under California Civil Code 1789.3, you have the right to contact StepSure with any complaints or to seek additional information. You may email StepSure at help@stepsureremodel.com. For any physical documents, you may send mail to:

Bay Waters Enterprises, LLC
11461 San Pablo Ave, #218,
El Cerrito CA, 94530

If California Users have any questions or complaints about the Platform, they may also contact The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs through writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

27. General

The failure of StepSure to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of StepSure. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

Certain Service features, or Platform areas (and your access to or use of certain aspects of the Platform, Services, or Content) may have different terms and conditions posted or may require you to agree with and accept additional terms and conditions. If there is a conflict between these Terms and terms and conditions posted for a specific area of the Platform, Services, or Content, the latter terms and conditions will take precedence with respect to your use of or access to that area of the Platform, Services, or Content.

By registering or by clicking to accept these Terms, you are deemed to have executed these Terms electronically, effective on the date you register your Account, pursuant to the U.S. Electronic Signatures in Global and National Commerce Act (the E-Sign Act) (15 U.S.C. § 7001, et seq.). Your creation of a Registered Customer account constitutes an acknowledgment that you are able and willing to electronically receive, download, and print these Terms, any amendments, and any agreements with other Users.

28. Entire Agreement

These Terms constitute the entire and exclusive understanding and agreement between StepSure and you regarding the Services, and supersede and replace any and all prior oral or written understandings or agreements between StepSure and you regarding the same.

Disclaimer: The original, legally binding version of this document is written in English. If it is translated into other languages by non-native English-speakers or by software, there may be discrepancies between the English version and the translated version. If so, the English version supersedes the translated version.

Copyright 2025 StepSure All rights reserved.

Legal Disclaimer

Referral Service Only

StepSure Remodel is strictly a referral platform that connects users with independent, third-party remodelers for home modifications. We are not a construction company, remodeler, or provider of home modification services.

No Endorsement or Guarantee

StepSure Remodel and Bay Waters Enterprises LLC:

• Do NOT employ any remodelers listed on this platform
• Do NOT endorse, warrant, or guarantee any remodeler's work
• Do NOT guarantee the quality, workmanship, or services of any remodeler
• Do NOT control or supervise any remodeler's work
• Do NOT set or negotiate pricing for remodeler services

Independent Remodelers

All remodelers operate as independent businesses and are solely responsible for:

• Their services, pricing, and scheduling
• The quality and completion of their work
• Compliance with all applicable laws and regulations
• Their own licensing, insurance, and bonding
• Any warranties or guarantees they provide

No Liability

STEPSURE REMODEL AND BAY WATERS ENTERPRISES LLC ASSUME NO LIABILITY WHATSOEVER FOR:

• Any damages, injuries, or losses arising from remodeler services
• Defects, delays, or disputes with remodelers
• Remodeler negligence, misconduct, or breach of contract
• Property damage or personal injury
• Any direct, indirect, incidental, or consequential damages
• Remodeler failure to complete work or meet expectations

User Responsibility

Users are strongly encouraged to:

• Conduct thorough due diligence before hiring any remodeler
• Verify remodeler licensing, insurance, and bonding
• Check references and reviews from previous clients
• Obtain multiple quotes and compare services
• Review and understand all contracts before signing
• Make independent assessments of remodeler qualifications

Information Accuracy

While we strive to provide accurate information, we make no representations or warranties about the accuracy, completeness, or suitability of any information on this website. Any reliance you place on such information is strictly at your own risk.

Medical and Safety Disclaimer

Information provided on this website is not medical advice. Always consult with qualified healthcare professionals regarding accessibility needs and home modifications. Safety assessments should be conducted by qualified professionals.

Modification of Disclaimer

We reserve the right to modify this disclaimer at any time without notice. Your continued use of this website following any changes constitutes acceptance of the modified disclaimer.